Create my store

    Deleting your account and your data

    Last updated:

    How to ask us to delete your Naaora account and the personal data linked to it

    1. What you can request

    You can ask us at any time to delete your Naaora account and the personal data linked to it. This page explains how to do it, what gets deleted and how long it takes.

    These instructions apply to every product of the Naaora platform: the admin panel, the point of sale, the Naaora Lite app, Naaora Academy, Naaora Marketplace and the partner portal.

    2. How to request it

    Send us an email at support@naaora.com following these steps:

    1. Write from the same email address you used to register with Naaora. That is the fastest way for us to verify your identity.
    2. Use this subject line: “Data deletion request”.
    3. State in the message whether you want the whole account deleted or only specific data.
    4. If you cannot write from that address, tell us the account email and we may ask for additional documentation to confirm you are its owner.

    support@naaora.com

    3. If you signed up with Facebook or Google

    If you created your account using Facebook Login or Google Login, the procedure is exactly the same: write to the address above. Note that deleting your Naaora account does not delete your Facebook or Google account, and that revoking the app's permission from those platforms does not on its own delete your data at Naaora: you must request it from us.

    4. What gets deleted

    When we process your request we irreversibly delete or anonymise:

    • Your account data: name, email address, phone number, password and profile picture.
    • The data received from the social login provider, if you used that option.
    • Your store and its settings, catalogue, images and content.
    • Your support history and your communication preferences.

    5. What we must keep

    Some information must be retained by law even after your account is deleted:

    • Invoices and accounting records for your subscription, for 6 years, as required by the Spanish Commercial Code and tax legislation.
    • The minimum data needed to handle potential claims or judicial requests, for the applicable limitation period.
    • Security logs, for 12 months.

    This information is kept blocked: it is used only to meet those obligations and for no other purpose.

    6. Timescales

    • We acknowledge receipt of your request within 5 working days at most.
    • We complete the deletion within 30 calendar days of verifying your identity.
    • Our backups are overwritten on cycles of up to 90 days, so data may persist there during that period without being accessible or used.

    7. Before you request it

    Deletion is irreversible. If you have an active store you will lose access to its catalogue, its orders and its settings. We recommend exporting anything you want to keep from the admin panel beforehand.

    8. Other rights

    Besides erasure, you can exercise the rights of access, rectification, portability, objection and restriction. They are described in detail in our privacy policy.

    Read the Privacy Policy

    9. Contact

    For any request related to data deletion, write to us at:

    Need help?